Thank you
for shopping with us at Fika Pure Food Trade mark of Prabanjam Traders. We want
to ensure that your experience is smooth and enjoyable. This Shipping Policy
provides important information about how we ship our food products within
India. By placing an order, you agree to the terms and conditions outlined
below.
- Order Processing and Fulfillment:
1.1 Order
Processing Time: Once you place an order, we will process it as quickly as
possible. Normally, it takes 3 to 7 working days to process an order.
However, during busy periods, it may take a little longer.
1.2 Order
Verification: For security reasons, we may need to verify certain orders before
processing them. If we need more information or documents, we will contact you
by email or phone. If you don’t provide the requested information, your order
may be delayed or canceled.
- Shipping Methods and Delivery:
2.1
Shipping Partners: We work with reliable logistics companies to ensure that
your food products are delivered safely and on time. The shipping partner we
use may vary depending on your location and the size of your package.
2.2
Delivery Areas: We currently offer shipping within India only. However, there
may be some remote or restricted areas where we cannot deliver. If your
location is not covered, we will let you know and cancel your order if
necessary.
2.3
Estimated Delivery Time: The time it takes for your order to arrive depends on
your location and the shipping method chosen. Please keep in mind that delivery
times may vary due to factors beyond our control, such as weather conditions or
unforeseen delays.
2.4
Tracking Information: Once your order is shipped, we will provide you with a
tracking number and relevant shipping details. You can use this information to
track the status of your shipment on our website or through the shipping
partner’s website.
2.5 Delivery
Attempts: Our shipping partners will make reasonable attempts to deliver your
package to the address you provided. If nobody is available to receive the
package, the courier may hold it at their local office for a certain period. It
is your responsibility to arrange for collection or reschedule delivery within
that timeframe.
- Shipping Charges:
3.1
Shipping Fees: The cost of shipping will be calculated based on the weight,
size, and delivery location of your order. During the checkout process, you will
see the applicable shipping charges. Please note that additional fees may apply
for remote or hard-to-reach areas.
3.2 Free
Shipping: We may offer free shipping on orders that meet certain criteria, such
as a minimum order value or special promotions. If your order qualifies for
free shipping, it will be clearly indicated on our website.
- Packaging and Quality Assurance:
4.1
Packaging: We take great care to package your food products securely to ensure
they arrive in good condition. We use appropriate packaging materials and
methods to protect them during transit.
4.2 Quality
Assurance: We have strict quality control measures in place to ensure that the
food products we ship are fresh and of the highest quality. We source our
products from trusted suppliers and follow proper storage and handling
practices.
- Returns and Exchanges:
For
information on returns and exchanges, please refer to our separate Returns and
Refunds Policy. This policy outlines the procedures and conditions for
returning or exchanging food products purchased from our website.
- Contact Us:
If you have
any questions, concerns, or need assistance, please contact our customer
support team at:
Email us at
sales@fikapurefood.com or call 7845774589
during 9:30 AM to 5 PM IST
We reserve
the right to update or modify this Shipping Policy at any time without prior
notice. Any changes will be effective once the revised policy is posted on our
website.