Refund and Returns Policy

We want you to be completely satisfied with your purchase from Fika Pure Food Trademark of Prabanjam Traders. We understand that sometimes things may not go as planned, and we are here to assist you. Please read our simple and straightforward Refund and Return Policy below to understand your options in case you need to return or seek a refund for a food product.

  1. Eligibility for Returns:

1.1 Damaged or Defective Products: If you receive a food product that is damaged during transit or is defective, please contact us within 24 hours of receiving the item. We will gladly assist you in resolving the issue by offering a replacement or refund.

1.2 Incorrect Product: If you receive an incorrect product not as per your order, kindly inform us within 24 hours. We will rectify the mistake by arranging for a return or exchange of the product(s) at no additional cost to you.

  1. Return Process:

3.1 Notification: To initiate a return, please contact our customer support team within 24 hours of receiving your order. Provide details of the issue, including the order number and the specific product(s) affected. We will guide you through the return process.

3.2 Packaging: Pack the item(s) securely in the original packaging, if possible, or use appropriate packaging to prevent damage during transit.

3.3 Return Shipping: You will be responsible for the shipping costs associated with returning the product(s) to us, unless the return is due to our error. We recommend using a reliable shipping method with tracking to ensure the safe arrival of the returned item(s).

  1. Refund Process:

4.1 Inspection: Upon receiving the returned item(s), we will inspect them to verify the condition and validity of the return. Please note that returned products must be unused, in their original condition, and with all original packaging and labels intact.

4.2 Refund Options: If the return is approved, we will initiate the refund process. The refund will be issued using the original payment method used for the purchase. Please allow 7-10 days for the refund to be processed and reflected in your account.

  1. Contact Us:

If you have any questions or need assistance with returns or refunds, our dedicated customer support team is here to help. You can reach us at:

Email us at or call at 7845774589 between 9:30 AM and 5:30 PM.

We strive to provide excellent customer service and make every effort to resolve any issues promptly and satisfactorily. Your feedback is valuable to us as we continuously improve our products and services.

Please note that this Refund and Return Policy is subject to change. The most up-to-date version will always be available on our website.

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